Maintenance Workforce
The repairs service continues to be a key area for
tenant satisfaction. Weslo's maintenance team carry out day to day
repairs in the core trades of joinery, plumbing, electrical,
builderwork, plastering and gas servicing. Over 9,000 repairs are
carried out annually. In 2010/11, 99.53% of these were attended to
within their stated response time.
Rents and Spend
Since it's formation in 1994 Weslo
has linked annual rent increases to a maximum of inflation +
1%.
Weslo generates around £6M per year
in rental income, and spends in the region of £2M each year in
Planned Maintenance, Improvements and the Repair Maintenance
Service
Key Performance Indicators (KPI's)
To view the current years Key
Performance Indicators, please click Here
Tenant Satisfaction
Weslo has commissioned a number of
tenant satisfaction surveys. In 1994, 1995, 1997, 1999, 2005 and
2010.
The first survey showed that 19% of tenants felt the service had
improved following the transfer from Scottish Homes and 75% were
satisfied overall.
The tracking survey one year later produced comparable figures of
34% and 87%. 1997 found comparable figures of 49% and 91% and
following the fifth anniversary survey in 1999 it was gratifying to
note that the overall satisfaction level of our tenants has risen
to 96%.
The survey carried out in 2005 found the overall satisfaction level
stood at 91% and in 2010, the satisfaction level rose to 94%.
.
Clearly the Company is meeting the service expectations of the
vast majority of its tenants, who voted so positively in the
initial ballot for transfer in 1993.