Maintenance Workforce
The repairs service is a key area for tenant
satisfaction. Weslo's maintenance team carry
out household repairs in the core trades of joinery,
plumbing, electrical, builderwork, plastering and gas
servicing. Almost 9,000 repairs are carried out
annually. In 2008/09, 99.92% of these were attended
to within the stated response time.
Rents and Spend
Since it's formation in 1994 Weslo
has linked annual rent increases to a maximum of inflation +
1%.
Weslo generates around £6M per year
in rental income, and spends in the region of £2M each year in
Planned Maintenance, Improvements and the Repair Maintenance
Service
Key Performance Indicators (KPI's)
To view the current years Key
Performance Indicators, please click Here
Tenant Satisfaction
Weslo has commissioned a number of tenant
satisfaction surveys. In 1994 , 1995, 1997, 1999
and 2005. The first survey showed that 19% of tenants felt the
service had improved following the transfer from Scottish
Homes and 75% were satisfied overall. The tracking survey one
year later produced comparable figures of 34% and 87%. 1997
found comparable figures of 49% and 91% and following the fifth
anniversary survey in 1999 it was gratifying to
note that the overall satisfaction level of our tenants has risen
to 96%. A further survey carried
out in 2005 found the overall satisfaction
level stood at 91%.
Clearly the Company is meeting the service expectations of the
vast majority of its tenants, who voted so positively in the
initial ballot for transfer in 1993.