Customer Care  It is important that customers of Weslo are dealt with in a consistent manner by staff. It is important therefore that staff have access to guidance on dealing with enquiries.
Weslo's internal procedure outlines a working style which embraces the concepts and philosophy behind the Citizens Charter. While Weslo are not bound by this Charter, it promotes 6 main principles:-
- Consultation
- Standards
- Information & Openness
- Courtesy & Helpfulness
- Putting Things Right
- Value For Money
These principles are fundamental in achieving Weslo's objectives.
There are a number of benefits to be gained from operating a Customer Care Policy:-
- improved image
- consistency of approach
- improved management
- customer satisfaction
Weslo aims to provide a quality service to our customers and everyone in the organisation should strive to get it right first time, every time, to achieve maximum customer satisfaction.
Staff are encouraged to look for ways to say YES rather than no. |
