Information

Our tenants newsletter called Tenant News is issued bi-annually to all tenants, and our owners newsletter called Homeowner News is issued annually. If you have an idea for an article or would like a copy of a past edition please get in touch via the Contact Us page.

Please click on the publications below to view, or download, our latest newsletters.

Tenants Newsletter Spring 2017
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Tenants Newsletter Autumn 2016
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Tenants Newsletter Spring 2016
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Tenants Newsletter Autumn 2015
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Tenants Newsletter Spring 2015
Open PublicationDownloadTenants Newsletter Autumn 2014
Open PublicationDownloadOwners Newsletter 2015
Open PublicationDownloadOwners Newsletter 2016
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Annual General Meetings

  • Minutes of 2016 Annual General Meeting, Held on 20th July 2016
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  • Minutes of 2015 Annual General Meeting, Held on 22nd July 2015
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  • Minutes of 2014 Annual General Meeting, Held on 23rd Jul 2014
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  • Minutes of 2013 Annual General Meeting, Held on 17th Jul 2013
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Board Meetings

  • Minutes of Board Meeting 226, Held 20th Jul 2016
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  • Minutes of Board Meeting 225, Held 8th Jun 2016
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  • Minutes of Board Meeting 224, Held 27th Apr 2016
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  • Minutes of Board Meeting 223, Held 16th Mar 2016
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  • Minutes of Board Meeting 222, Held 3rd Feb 2016
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  • Minutes of Board Meeting 221, Held 25th Nov 2015
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Tenant Participation

  • Minutes of Tenant Participation Meeting, Held on 19th Nov 2015
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  • Minutes of Tenant Participation Meeting, Held on 10th Sept 2015
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  • Minutes of Tenant Participation Meeting, Held on 11th Jun 2015
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  • Minutes of Tenant Participation Meeting, Held on 26th Feb 2015
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  • Minutes of Tenant Participation Meeting, Held on 20th Nov 2014
    Download

Please click on the publication below to view our 2014 Scottish Social Housing Charter Report

Performance Reports

Complaints Procedure

We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.

Quick Guide to Our Complaints Procedure

We have a two-stage complaints procedure and we will always try to deal with your complaint quickly. If it is clear that the matter will need a detailed investigation, we will tell you and keep you updated on our progress.

STAGE 1: Frontline Resolution

We will always try to resolve your complaint quickly, within five working days if we can. If you are dissatisfied with our response, you can ask us to consider your complaint at stage 2.

If, after receiving our final decision on your complaint, you remain dissatisfied with our decision or the way we have handled your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to consider it. We will tell you how to do this when we send you our final decision.

STAGE 2: Investigation

We will look at your complaint at this stage if you are dissatisfied with our response at stage 1. We also look at some complaints immediately at this stage, if it is clear that they are complex or need detailed investigation.

We will acknowledge your complaint within three working days and give you our decision as soon as possible. This will be after no more than 20 working days unless there is clearly a good reason for needing more time.

How you can make a complaint

In person or in writing to:

  • Bathgate Office
  • 66 North Bridge Street
  • Bathgate
  • EH48 4PP
  • Telephone: 01506 634060
  • Fax: 01506 639122

or

  • Bo’ness Office
  • 15 North Street
  • Bo’ness
  • EH51 0AQ
  • Telephone: 01506 639100
  • Fax: 01506 822511

By email at: complaints@weslohm.co.uk

By downloading our Complaint Form, completing, and e-mailing or posting to us.