Weslo have a commitment to carry out repairs to tenants
properties within structured timescales. Please see below for
detailed information:
Emergency Repairs
which could be a risk to health and
safety e.g.
water leaks, electrical faults etc.
Attendance
within 2 hours and service restored
within
24 hours
Priority Repairs
completed within 1 working day and are
repairs
which are not an emergency but cannot
wait
3 working days
Gas Repairs
within 3 working days of
notification
Urgent Repairs
which affect the tenant's comfort
and
convenience e.g. roof leaks.
Attendance within 3 working days of
notification.
Electrical
Repairs
within 5 working days of
notification
Plumbing Repairs
within 10 working days of
notification
Glazing Repairs
single glazed within 10 working days
and double
glazed within 20 working days of
notification
Joinery and Building
Repairs
within 20 working days of
notification
Non Critical
Repairs
within 30 working days for common
work identified as part of an estate inspection
Repairs Awaiting
Materials
where a repair cannot be completed due
to awaiting materials e.g. new external door, the tenant will be
notified of the expected delivery time and installation date