Weslo introduced a voluntary
Repairs Compensation Scheme in September 1997 under which
tenants will be given a compensatory payment if qualifying repairs
are not carried out within Weslo's response times.
Tenants are eligible for compensation
in instances where the response time is not met. There are however
6 exceptions, noted below:
Repairs which are not Weslo's
responsibility
Where reasonable access was
not given
In exceptional circumstances
beyond Weslo's control e.g. extreme weather conditions
Where temporary repairs are
necessary to prevent immediate threat to the health, safety
or
Security of the
tenant
Repairs awaiting delivery of
specific materials
Non-time critical repairs
which may be carried out under contract
The compensation payment is made to
reflect the delay in completing the repair and not the cost of the
repair itself. Accordingly a payment of £15 will be paid for each
qualifying repair.
Payment will be made within 21 days of
failure to meet the response time
Any dispute between the tenant and
Weslo should be dealt with through Weslo's existing complaints
procedure. Any tenant still dissatisfied following the complaints
procedure is entitled to contact the Scottish Public Services
Ombudsman for an independent ruling on their complaint.