It is important that customers of
Weslo are dealt with in a consistent manner by staff. It is
important therefore that staff have access to guidance on dealing
with enquiries.
Weslo's internal procedure outlines a working style
which embraces the concepts and philosophy behind the Citizens
Charter. While Weslo are not bound by this Charter, it
promotes 6 main principles:-
- Consultation
- Standards
- Information & Openness
- Courtesy & Helpfulness
- Putting Things Right
- Value For Money
These principles are fundamental in achieving Weslo's
objectives.
There are a number of benefits to be gained from
operating a Customer Care Policy:-
- improved image
- consistency of approach
- improved management
- customer satisfaction
Weslo aims to provide a quality service to our
customers and everyone in the organisation should strive to
get it right first time, every time, to achieve maximum customer
satisfaction.
Staff are encouraged to look for ways to say
YES rather than no.
If you would like to view our full customer care
policy document Click here