"Weslo is committed to improving the
service that tenants receive by giving tenants a greater say and
influence on decisions affecting their homes"
Mike Crozier, Operations Director, Weslo HM
Weslo employs a variety of methods to involve and solicit the
views of tenants on services. For example Weslo's maintenance
workforce issues pre-paid satisfaction cards to tenants after
repairs are carried out (approx. 8,000 p.a.) which affords tenants
the opportunity to deliver opinions on our reactive maintenance
service. Similarly tenants included in our planned maintenance
programme are given satisfaction cards to tell us about their
experience of the work e.g. timing, tidiness, contractor
performance etc. The potential for posting feedback to a forum on
our website is also under consideration.
As well as a bi-annual newsletter posted to each
household, which typically offers news and views we also carry out
regular in-depth tenant satisfaction surveys. We have also set up
an electronic focus group with over 100 tenants. The
objective is to establish this group as commentators on Weslo
services, new policies and initiatives.
The views of this group will be referred to the Tenant
Participation Committee for consideration. This Committee is
formally constituted with elected office bearers and comprises 12
tenants and 3 Weslo staff. It is open to all Weslo tenants to
join and therefore it seeks to represent all groups within the
communities which Weslo serves. It is the gateway to the Board for
all matters on which Weslo requires tenant input. The Board
itself includes 4 Tenant Directors elected to their positions by
independent elections involving all householders and managed for
Weslo by the Electoral Reform Society.
Full details of our Tenant
Participation Policy can be found here