About Us

Weslo Housing Management is a company limited by guarantee with charitable status and is governed by a Board of 12, headed by a non-Executive Chair. The Board is made up of 3 Executive Directors, who are charged with the day-to-day running of the business, 7 Community non-Executive Directors and 2 Tenant non-Executive Directors. Set up in 1993, Weslo Housing Management is one of the leading providers of housing and property services predominately in West Lothian and Falkirk Local Authority areas. Since inception, our geographical area has expanded to include Edinburgh, North Lanarkshire and South Lanarkshire Local Authority areas. We manage and maintain 2347 general needs properties for social rent. We provide a range of services to our tenants which include; Tenancy Management, Estate Management, Landscape Maintenance, Repairs, Welfare Benefits Advice, Garden Maintenance for tenants with disabilities We also provide an Estate Management Service to over 3,500 owners in mixed tenure estates. Our tenants and customers are at the heart of what we do, we seek feedback about our services through a series of satisfaction surveys .We have a Tenant Participation Committee who meet regularly to review and influence the services and information we provide, to ensure it is clear and easily understood.

Through our subsidiary, Weslo Initiatives Limited – trading as Weslo Property Management – we are pleased to offer a range of homes available for market and mid-market rent throughout West Lothian and Falkirk. Weslo Property Management is governed by a Board of 6 , headed by a non-Executive Chair. The Board is made up of 2 Executive Directors and 4 non-Executive Directors. Weslo Property Management, a specialist in its field, also offer a range of associated services to private landlords and property owners. Services include Full Property Management, Lettings, Factoring and Repairs. For more information on their private sector activities and services visit www.wesloproperty.co.uk

Our Vision

Our Mission

We are an independent housing provider with a passion for doing the right thing and finding a way to say yes. We offer a range of housing and services to suit the needs and aspirations of our tenants and customers. We strive to help communities grow and improve the lives of our tenants through innovation and challenging the status quo.

Our Values

We are proud of the work we do and recognise the responsibility and importance of the services we provide. Our values underpin everything we do and will help us to deliver services which improve the lives of our tenants and wider community.

Championing the Individual

We put the individual at the heart of everything we do because we care. We will never take the easy option and will work hard to find solutions, by engaging, listening, and learning.

Creative Mindset

We want to do the right thing because we want to make a difference to people’s lives. We will always act with integrity, and will challenge ourselves to adopt an enterprising “can do” attitude.

Continuously Evolving

We will take the initiative to seek out and create opportunities to develop because we want to deliver service excellence for our tenants, customers, staff and the wider community.

Communicate Inclusively

We value and respect the uniqueness of the individual, their contributions, needs and opinions because every individual can help us become better at what we do. We will therefore continue to have clear, open, honest and professional communication that helps us develop our business.

Business Priorities

  • Homes & Services
  • People & Culture
  • Finance & Governance
  • Social Inclusion

Strategic Objectives

Homes & Services

S01 To provide and maintain a range of high quality housing and housing options to meet the needs of our communities. S02 To ensure our services meet the needs of our tenants, customers and the wider community. S03 To continue to invest in our properties to meet tenants’ aspirations and regulatory standards. S04 To create a culture of continuous improvement by working more efficiently and effectively and to provide value for money.

People & Culture

S05 To create an environment where our staff feel respected, valued, engaged, accountable and empowered. S06 To ensure strong leadership, management and excellent service delivery by investing and developing our staff. S07 To be an employer of choice by creating opportunities for people to improve their employability prospects.

Finance & Governance

S08 To maintain our financial health to achieve our ambitions for growth. S09 To ensure Weslo’s Governance is compliant.

Social Inclusion

S010 To make a positive difference and contribution to society particularly through identifying the needs of those who are disadvantaged.

To view our Business Plan please click below: Download

Governance Structure

To view our Governance Structure please click on the Chart below:

Board of Directors Remit

To view the remit of our Board of Directors please click here: Download

Remuneration and Nominations Committee Remit

To view the remit of our Remuneration and Nominations Committee please click here: Download

Articles of Association

To view our Articles of Association please click here: Download

Board of Directors Code of Conduct

To view our Board of Directors Code of Conduct please click here: Download

Board Remuneration Policy

To view our Board Remuneration Policy please click here: Download

Register of Interests Policy

To view our Register of Interests Policy please click here: Download

Staffing Structure

To view our Staffing Structure please click on the Chart below:

Employee Code of Conduct

To view our Employee Code of Conduct please click here: Download

Weslo Executive Team

Mike Bruce, Chief Executive
Diana McLean, Operations Director
Sarah Bickerstaff, HR Director
Ken Tudhope, Finance Director

To contact any of the Executive Team, please email corporate.services@weslohm.co.uk or call 01506 634286

Salary Scales

To view our Salary Scales please click here: Download

Weslo is committed to managing our performance effectively and proactively. Our aim is to deliver a good quality service and we are committed to continuous improvement.

Annual Return on the Charter

To view our Annual Return on the Charter for 2018-19 please click here: Download

For more information about Weslo on the Scottish Housing Regulators Website click here

Engagement Plan

Due to changes in our business last year and our increased development activity we have a revised engagement plan with the Scottish Housing Regulator which can be seen here. Commenting on the new plan, Chief Executive Mike Bruce said: “The new regulatory framework requires our Board to give an assurance statement to the Scottish Housing Regulator by 31st October 2019. We started preparing the ground for this at our board strategy event last November. In the course of the following weeks, we uncovered some concerns about our performance validation framework. As a result of this, we commissioned an independent review by external consultants who confirmed these concerns. We informed the Regulator as a notifiable event and formulated a detailed Transformation Programme to correct these deficiencies. Our Board and Executive are now collaborating with the Regulator to deliver an assurance statement by 31st October.”

Annual Assurance Statement

To view our Annual Assurance Statement please click here: Download

Significant Performance Failures

An updated factsheet about Significant Performance Failures (SPFs) has been issued by the Scottish Housing Regulator.

The factsheet explains how tenants can identify and report an SPF to the Regulator. It also includes a step by step guide on what the Regulator will do when tenants report an SPF to it. SPFs are a way for tenants to raise serious concerns when their landlord’s action, or failure to take action, puts tenants’ interests at risk. An SPF significantly affects a number of the landlord’s tenants. An SPF is not an individual tenant complaint about services. An SPF could happen where a landlord fails to carry out health and safety requirements, such as annual gas safety checks, or does not maintain tenants’ homes or carry out repairs in line with its legislative duties and published policies. For more information please click here

Tenant Scrutiny Reports

To view our Tenant Scrutiny Reports please click here: Download

Freedom of Information

Weslo is committed to the underlying principles of openness and transparency underpinning FOISA and EIR and complying fully with the requirements of said legislation. To this end we will:

a. follow the relevant Scottish Ministers Codes of Practice relating to FOISA and EIR, as well as any relevant guidance issued by SIC;

b. take into account the needs of individuals when presenting information under FOISA and EIR;

c. make all employees aware of their responsibilities under FOISA and EIR and support them in fulfilling those responsibilities;

d. publish a wide range of information through our Publication Scheme;

e. monitor compliance with FOISA and EIR with a view to continuous improvement;

f. respect data protection in accordance with the GDPR and Data Protection Act 2018 when complying with FOISA and EIR;

g. only withhold information where entitled to do so under FOISA and EIR and explain why information is withheld; and

h. provide advice and assistance to individuals seeking to access information

 

To view our Freedom of Information Policy please click below: Download

 

To view our Guide to Information please click below: Download

 

Equal Opportunities

Weslo is an equal opportunity employer and will seek to prevent discrimination particularly on the grounds of sex, marital status, disability, race, colour, nationality, ethnic origin, religion or age. The company will ensure that individuals are selected, promoted, transferred and generaly treated on the basis of their relevant aptitudes, skills and abilities. Accordingly criteria used in reaching decisions relating to recruitment, career development, promotion and training will be determined only by performance and ability of the individual and the requirement of the job available. Weslo acknowledges the validity of existing anti-discrimination legislations and codes of practice applying in the employment field and will apply these to all Weslo employees and prospective employees. Our equal opportunities policy aims to: a) Promote equality of employment opportunities b) Eliminate discrimination in employment c) Apply relevant supportive procedures and practices.