COVID-19 – Essential and Emergency Repairs to Weslo Properties

COVID-19 - Essential and Emergency Repairs to Weslo Properties

Further to the UK and Scottish Government announcements, Weslo will be carrying out a limited repairs service where it is “absolutely necessary”.

If you are a Weslo Customer and require an emergency repair to your property, please telephone our Repairs Department on 01506 639143 or 01506 639144 for a gas related repair.

Alternatively you can e-mail us at: repairs@weslohm.co.uk

For all other enquiries please call 01506 634060 or visit the respective website page

Where you need to speak to a Housing Officer please refer to the list of contacts mailed to you last week

Emergency Repairs are as follows:

  • Gas leak
  • Significant leaking or flooding from a water or heating pipe, tank or cistern
  • Ensuring houses are wind and watertight (temporary repairs to make safe only)
  • Unsafe power or lighting sockets or electrical fittings
  • A blocked flue to an open fire or boiler
  • Loss of space or water heating if no alternative heating is available; (no heat or hot water)
  • Toilets which do not flush (if there is no other toilet in the house)
  • Blocked foul drains, soil stacks, baths, sinks, basins or toilet pans (if there is no other toilet in the house)
  • Loss or part loss of water supply

All other works ceased

  • All other works will cease meantime including gas servicing. The position will be reviewed on an ongoing basis.
  • Where required, we are contacting customers to make them aware of cancellations.
  • If the repair is of a non-emergency nature, Weslo will take a record of the repair and contact customers at a later date.

Technical Support

If you have a technical issue our colleagues may be available to call you back to help and in some cases, identify a solution over the telephone.

Gas Leaks

A reminder that gas leaks are dealt with by Scottish Gas Network (SGN). If you suspect a gas leak can be found online at https://crowd.in/EMWXBZ

Additional / Existing safety and Risk Assessment measures

Our employees will adhere to the Governments guidance and will adhere to strict Health and Safety guidance

  • Social Distancing and Hygiene measures must be adhered to at all time
  • People to be a minimum distance of 2 meters apart
  • A maximum of one person in the room at any time
  • Politely ask customers if they are showing symptoms of the virus before arranging the repair
  • Politely ask customers to vacate the room you / trades will be working in prior to you arriving
  • Politely ask customers to clear areas you / trades need to access in advance of you arriving

Please be advised this is a fluid situation and work may be disrupted due to the availability of resources

For the latest information and guidance on how we are working during the COVID-19 outbreak, please click here: Read More