Operations
- Abandoned Property Policy
- Adaptations Policy
- Allocation Policy
- Alterations and Improvements Application Form
- Antisocial Behaviour Policy
- Asbestos Safety Policy
- Asset Management Strategy
- Compensation for Improvement and Alterations Policy
- Domestic Abuse Policy
- Electrical Safety Policy
- Estate Management Policy
- Estate Management Service to Owners Policy
- Fire Safety Policy
- Former Tenant Debt Recovery
- Garden Maintenance Scheme Form
- Gas Safety Policy
- Housing Providers in West Lothian
- Income Management Policy
- Joint Tenancy Application
- Landlord Compliance Strategy
- Lifts and Lifting Equipment Safety Policy
- Lock-Up Garage & Garage Plot Application
- Mutual Exchange Display Card Application
- Mutual Exchange Non Weslo Tenant Application Form
- Mutual Exchange Weslo Tenant Application Form
- Pet Policy
- Rechargeable Repairs Policy
- Recovery of Possession of Adapted Properties Policy
- Rent Setting Policy
- Repairs, Maintenance and Property Management Policy
- Safeguarding Policy
- SSST Policy
- Subletting of Tenancy Application Form
- Suspension Policy
- Tenancy Management Policy
- Tenant Participation Strategy
- Termination and Void Management Policy
- Water Safety Policy
- Weslo Stock Report
Corporate Services and Human Resources
- Board Member Recruitment and Selection Policy
- Communications Policy
- Data Protection Policy
- Disciplinary Policy and Procedure
- Equality and Diversity Policy and Action Plan
- Flexi-time Scheme
- Freedom of Information Policy
- Gifts and Hospitality Policy
- Health and Safety Policy
- List of Contractors and Suppliers
- Managing Performance Policy
- Notifiable Events Policy
- Pay, Entitlements and Benefits Policy
- Performance Improvement Policy and Procedure
- Recruitment and Selection Policy
- Retention Schedule
- Retirement Policy
- Risk Assessment Policy
- Smoking Policy
- Travel and Subsistence
- Whistleblowing Policy
Finance
Our tenants newsletter is issued to all tenants every 3 months, and our owners newsletter called Homeowner News is issued annually. If you have an idea for an article or would like a copy of a past edition please get in touch via the Contact Us page. page. Please click on the publications below to view, or download, our latest newsletters.
Most Recent:
Tenant Newsletter Autumn 2020
Tenants Newsletter Spring 2020
Owners Newsletter 2019
Tenants News Past Issues:
Tenants Newsletter Summer 2018
Tenants Newsletter Autumn 2018
Tenants Newsletter Spring 2019
Tenants Newsletter Autumn 2019
Annual General Meetings
- Minute of 2018 Annual General Meeting, Held on 18th July 2018 Download
- Minute of 2017 Annual General Meeting, Held on 19th July 2017 Download
- Minute of 2017 Special General Meeting, Held on 19th July 2017 Download
Board Meetings – Agendas and Minutes
- Agenda of Board Meeting 262, Held 29th Jul 2020 Download
- Agenda of Board Meeting 261 Held 24th June 2020 Download
- Minute of Board Meeting 261, Held 24th Jun 2020 Download
- Agenda of Board Meeting 259, Held 27th May 2020 Download
- Minute of Board Meeting 259, Held 27th May 2020 Download
- Agenda of Board Meeting 258, Held 29th Apr 2020 Download
- Minute of Board Meeting 258, Held 29th Apr 2020 Download
- Agenda of Board Meeting 257, Held 25th Mar 2020 Download
- Minute of Board Meeting 257, Held 25th Mar 2020 Download
Tenant Participation
- Minute of Tenant Participation Meeting, Held on 3rd February 2021 Download
- Minute of Tenant Participation Meeting, Held on 6th January 2021 Download
- Minute of Tenant Participation Meeting, Held on 25th November 2020 Download
- Minute of Tenant Participation Meeting, Held on 28th October 2020 Download
- Minute of Tenant Participation Meeting, Held on 30th September 2020 Download
- Minute of Tenant Participation Meeting, Held on 4 March 2020 Download
- Minute of Tenant Participation Meeting, Held on 29 January 2020 Download
- Minute of Tenant Participation Meeting, Held on 27 November 2019 Download
- Addiction Resource
- Allpay Online Payment Service
- Big issue
- Citizens advice bureau
- Department for work & pensions
- Falkirk council
- Herald Newspaper
- Homeless Action Scotland
- Housing net
- Inside Housing
- Institute of Housing
- QuitDay.org
- Quit Smoking Community
- Scottish Executive
- Scotish Federation of HAs
- Scotsman newspaper
- Scottish housing regulator
- Scottish Parliament
- Shelter
- StandUp for Kids
- Social rented housing
- Voluntary Organisations
- West Lothian Council
Complaints Procedure
We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.
Quick Guide to Our Complaints Procedure
We have a two-stage complaints procedure and we will always try to deal with your complaint quickly. If it is clear that the matter will need a detailed investigation, we will tell you and keep you updated on our progress.
STAGE 1: Frontline Resolution
We will always try to resolve your complaint quickly, within five working days if we can. If you are dissatisfied with our response, you can ask us to consider your complaint at stage 2. If, after receiving our final decision on your complaint, you remain dissatisfied with our decision or the way we have handled your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to consider it. We will tell you how to do this when we send you our final decision.
STAGE 2: Investigation
We will look at your complaint at this stage if you are dissatisfied with our response at stage 1. We also look at some complaints immediately at this stage, if it is clear that they are complex or need detailed investigation. We will acknowledge your complaint within three working days and give you our decision as soon as possible. This will be after no more than 20 working days unless there is clearly a good reason for needing more time.
How you can make a complaint
In person or in writing to:
- Bathgate Office
- 66 North Bridge Street
- Bathgate
- EH48 4PP
- Telephone: 01506 634060
By email at: complaints@weslohm.co.uk By downloading our Complaint Form, completing, and e-mailing or posting to us.