Operations
- Abandoned Property Policy
- Allocation Policy
- Alterations and Improvements Application Form
- Antisocial Behaviour Policy
- Asbestos Safety Policy
- Asset Management Strategy
- Compensation for Improvement and Alterations Policy
- Customer Care Policy
- Display Card Application
- Domestic Abuse Policy
- Electrical Safety Policy
- Estate Management Service to Owners Policy
- Fire Safety Policy
- Garden Maintenance Scheme Form
- Gas Safety Policy
- Housing Providers in West Lothian
- Lift and Lifting Equipment Safety Policy
- Lock-Up Garage & Garage Plot Application
- Mutual Exchange Non Weslo Tenant Application Form
- Mutual Exchange Weslo Tenant Application Form
- Rechargeable Repairs Policy
- Recovery of Possession of Adapted Properties
- SSST Policy
- Subletting of Tenancy Application Form
- Suspensions Policy
- Tenant Participation Strategy
- Transfer Application Form
- Water Safety Policy
- Weslo Stock Report
- Landlord Compliance Strategy
- Pet Policy
- Tenancy Management Policy
- Communications Strategy
- Complaints Policy
- Data Protection Policy
- Disciplinary Policy and Procedure
- Equality and Diversity Policy and Action Plan
- Flexi-time Scheme
- Gifts and Hospitality Policy
- Grievance Policy
- Health and Safety Policy
- Notifiable Events Policy
- Pay, Entitlements and Benefits Policy
- Performance Improvement Policy and Procedure
- Recruitment and Selection Policy
- Retirement Policy
- Smoking Policy
- Whistleblowing Policy
- Retention Schedule
- Travel and Subsistence
Corporate Services and Human Resources
Finance
Our tenants newsletter is issued to all tenants every 3 months, and our owners newsletter called Homeowner News is issued annually. If you have an idea for an article or would like a copy of a past edition please get in touch via the Contact Us page. page. Please click on the publications below to view, or download, our latest newsletters.
Tenants Newsletter Autumn 2019
Owners Newsletter 2019
Annual Report 2017 – 2018
Annual Report 2016 – 2017
Annual Accounts 2018-2019
Five Year Financial Projections
Annual General Meetings
- Minute of 2018 Annual General Meeting, Held on 18th July 2018 Download
- Minute of 2017 Annual General Meeting, Held on 19th July 2017 Download
- Minute of 2017 Special General Meeting, Held on 19th July 2017 Download
Board Meetings – Agendas and Minutes
- Minute of Board Meeting 247, Held 20th Mar 2019 Download
- Agenda of Board Meeting 247, Held 20th Mar 2019 Download
- Minute of Board Meeting 246, Held 6th Feb 2019 Download
- Agenda of Board Meeting 246, Held 6th Feb 2019 Download
- Minute of Board Meeting 245, Held 21st Nov 2018 Download
- Agenda of Board Meeting 245, Held 21st Nov 2018 Download
- Minute of Board Meeting 244, Held 10th Oct 2018 Download
- Agenda of Board Meeting 244, Held 10th Oct 2018 Download
Tenant Participation
- Addiction Resource
- Allpay Online Payment Service
- Big issue
- Citizens advice bureau
- Department for work & pensions
- Falkirk council
- Herald Newspaper
- Homeless Action Scotland
- Housing net
- Inside Housing
- Institute of Housing
- QuitDay.org
- Quit Smoking Community
- Scottish Executive
- Scotish Federation of HAs
- Scotsman newspaper
- Scottish housing regulator
- Scottish Parliament
- Shelter
- StandUp for Kids
- Social rented housing
- Voluntary Organisations
- West Lothian Council
Please click on the publication below to view our Annual Performance Reports
Performance Reports
Performance Report 2018 – 2019
Performance Report 2017 – 2018
Performance Report 2016 – 2017
Corporate Plan 2018 – 2023
Complaints Procedure
We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.
Quick Guide to Our Complaints Procedure
We have a two-stage complaints procedure and we will always try to deal with your complaint quickly. If it is clear that the matter will need a detailed investigation, we will tell you and keep you updated on our progress.
STAGE 1: Frontline Resolution
We will always try to resolve your complaint quickly, within five working days if we can. If you are dissatisfied with our response, you can ask us to consider your complaint at stage 2. If, after receiving our final decision on your complaint, you remain dissatisfied with our decision or the way we have handled your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to consider it. We will tell you how to do this when we send you our final decision.
STAGE 2: Investigation
We will look at your complaint at this stage if you are dissatisfied with our response at stage 1. We also look at some complaints immediately at this stage, if it is clear that they are complex or need detailed investigation. We will acknowledge your complaint within three working days and give you our decision as soon as possible. This will be after no more than 20 working days unless there is clearly a good reason for needing more time.
How you can make a complaint
In person or in writing to:
- Bathgate Office
- 66 North Bridge Street
- Bathgate
- EH48 4PP
- Telephone: 01506 634060
or
- Bo’ness Office
- 15 North Street
- Bo’ness
- EH51 0AQ
- Telephone: 01506 639100
By email at: complaints@weslohm.co.uk By downloading our Complaint Form, completing, and e-mailing or posting to us.