This section of the site includes information about the ways that you can pay your rent.
You will also find information about who to contact if you should require any assistance or advice regarding rental payments
Methods of payment
Weslo offers the following payment methods:
The Bathgate and Bo’ness office rent counter is open Monday to Friday from 8.30am – 4.30pm, (where a contactless card terminal is available).
Debit & Credit Cards
Weslo accepts all major debit & credit cards. Call us on 01506 634060, choosing option 2 and you will be redirected to our automated payment line. In order to make a payment, you will be asked for your 6 digit Tenancy Sequence Number along with your card details.
Weslo provides a direct debit facility in partnership with allpay.net. A mandate is available from our offices, or can be downloaded here, which once completed MUST BE returned to Weslo to allow us to implement a Direct Debit on your behalf.
Rent Payment Swipe Card
A rent payment swipe card is available to tenants, which enables you to pay rent at:
- Weslo Offices
- Any Post Office
- Pay Point outlets at local shops and garages
- On-line available at http://www.allpay.net/
- By SMS text
Bank Credit Transfer
You can pay rent at any bank regardless of whether you have a bank account but you may have to pay a fee.
Royal Bank of Scotland, Bathgate Branch, 8 Hopetoun Street, Bathgate, EH48 4EU
Credit to Account Weslo Housing Management
Account No: 10812575
Sort Code: 83-16-05
Please remember to quote your 6 digit Tenant ID number
You can make payment by cheque or postal order through the mail, please ensure that these are crossed and made payable to Weslo. If you must send cash, it is advisable to use registered mail.
Paying Your Rent
Rent is payable one month in advance on the 1st.
If you think you might be entitled to help with your rent and have not made a claim for Housing Benefit, you should do so immediately. This can be made to your local Council. You can also get information on Universal Credit here.
For Tenants in West Lothian
If you receive Housing Benefit and your circumstances change you must advise West Lothian Council and contact your Housing Officer.
There is a Council Revenue Officer based in our office at 66 North Bridge Street, Bathgate to help you with benefit claims and appeals. This Officer can be contacted on 01506 639145.
For Tenants in Bo’ness and Falkirk area
If you receive Housing Benefit and your circumstances change you must advise Falkirk Council and contact your Housing Officer.
You can contact Falkirk Council at Municipal Buildings, West Bridge Street, Falkirk, FK1 5RS, Tel Number 01324 506070, or e-mail address email@example.com
For Tenants in all other areas
If you receive Housing Benefit and your circumstances change you must advise your local Council and contact your Housing Officer.
If you have difficulty paying your rent or have received an arrear letter from us, you should contact your Housing Officer to discuss the matter. You can also request a home visit from your Housing Officer who offer advice and assistance and will discuss your rent arrears sympathetically and in complete confidence.
Bathgate Housing Officers 01506 634060
Bo’ness Housing Officers 01506 639100
Making arrangements to repay arrears
If you have an arrear and you can’t afford to clear the balance you can discuss options for repayment with your Housing Officer who can assist in making an affordable arrangement to pay your rent and reduce your arrears.
If you have other debts we recommend you contact:
Our Welfare Rights Officer Ann Kerr on 01506 639160 or email firstname.lastname@example.org
West Lothian Advice Shop on 01506 283000
Falkirk Council’s Debt Helpline on 01324 506735
Since its inception Weslo has given a commitment to tenants that the annual rent increase would be limited to a maximum of the Retail Price Index (RPI) +1%. This commitment has been upheld every year since the Board set Weslo’s first rent increase in 1994.
Various options were considered by Weslo’s Board, ranging from no increase to the maximum (RPI + 1%). The Board was mindful of trying to balance the long term financial wellbeing of the company with maintaining an affordable rent structure. After careful consideration the Board agreed a 3.8% rent increase for 2019.