Rent Advice

This section of the site includes information about the ways that you can pay your rent.

You will also find information about who to contact if you should require any assistance or advice regarding rental payments



Whilst our offices are closed, the following rent payment options are available. Rent is debited on the first day of each month.


*If you are struggling to afford rent payments, we are here to help. Please contact your Housing Officer for a chat*


Debit & Credit Cards


Weslo accepts all major debit & credit cards. Call us on 03300080432 to access our automated payment line.  In order to make a payment, you will be asked for your 6 digit tenancy sequence number along with your card details. Please contact your Housing Officer if you do not know your tenancy sequence number.

Direct Debit


We are able to amend/set up Direct Debits by email. Please contact your Housing Officer to discuss.


Payment Swipe Card


A payment swipe card enables you to pay at:

  • Any Post Office
  • Pay Point outlets at local shops and garages
  • On-line at
  • By SMS text

To order a card, please contact your Housing Officer.

Bank Credit Transfer


You can make a rent payment at any bank; regardless of whether you have a bank account (you may have to pay a fee).


        Royal Bank of Scotland, 8 Hopetoun Street, Bathgate, EH48 4EU

Credit to Account Weslo Housing Management

        Account No: 10812575                    Sort Code: 83-16-05


Please remember to quote your address and  6 digit tenancy sequence number. Please contact your Housing

Officer if you do not know your tenancy sequence number.

Housing Benefit

If you think you might be entitled to help with your rent and have not made a claim for Housing Benefit, you should do so immediately. This can be made to your local Council. You can also get information on Universal Credit here.

For Tenants in West Lothian

If you receive Housing Benefit and your circumstances change you must  advise West Lothian Council  and contact your Housing Officer.

There is a Council Revenue Officer based in our office at 66 North Bridge Street, Bathgate to help you with benefit claims and appeals. This Officer can be contacted on 01506 639145.

For Tenants in Bo’ness and Falkirk area

If you receive Housing Benefit and your circumstances change you must  advise Falkirk Council and contact your Housing Officer.

You can contact Falkirk Council at Municipal Buildings, West Bridge Street, Falkirk, FK1 5RS, Tel Number 01324 506070, or e-mail address

For Tenants in all other areas

If you receive Housing Benefit and your circumstances change you must advise your local Council and contact your Housing Officer.

Rent Arrears

If you have difficulty paying your rent or have received an arrear letter from us, you should contact your Housing Officer to discuss the matter.  You can also request a home visit from your Housing Officer who offer advice and assistance and will discuss your rent arrears sympathetically and in complete confidence.

Bathgate Housing Officers  01506 634060

Bo’ness Housing Officers  01506 639100

Making arrangements to repay arrears

If you have an arrear and you can’t afford to clear the balance you can discuss options for repayment with your Housing Officer who can assist in making an affordable arrangement to pay your rent and reduce your arrears.

If you have other debts we recommend you contact:

Our Welfare Rights Officer Ann Kerr on 01506 639160 or email

West Lothian Advice Shop on 01506 283000

Falkirk Council’s Debt Helpline on 01324 506735

Since its inception Weslo has given a commitment to tenants that the annual rent increase would be limited to a maximum of the Retail Price Index (RPI) +1%. This commitment has been upheld every year since the Board set Weslo’s first rent increase in 1994.

Various options were considered by Weslo’s Board, ranging from no increase to the maximum (RPI + 1%). The Board was mindful of trying to balance the long term financial wellbeing of the company with maintaining an affordable rent structure. After careful consideration the Board agreed a 3.8% rent increase for 2019.

Rent Payment App

Click On The Above Image To Download Your Rent Payment App

***** You will also require an Allpay Card which can be obtained via WesloHM offices on a 5 day turnround *****

The Bridge Financial Wellbeing Service.

We understand that financial concerns impact on all aspects of our lives and we therefore offer residents of West Lothian an effective and comprehensive Financial Wellbeing Service that enables mental, emotional and financial resilience and wellbeing.

We provide free, confidential money advice and budgeting support. Click here for more information

For the latest information and guidance on how we are working during the COVID-19 outbreak, please click here: Read More