Landlord and Tenant Responsibilities

Responsibilities of Landlord and Tenant

Weslo has a legal responsibility to carry out certain repairs while others are the responsibility of tenants.

The following allocation of responsibility for repairs between Weslo and its tenants represents the present policy of Weslo.

It should be noted that the tenant may be responsible for the cost of a repair if it can be shown that the repair is required as a result of negligence as indicated in Section 2.2 of the Tenancy Agreement.

Back boilerWeslo
Banister (internal)Weslo
Boundary fencesWeslo
Chimney (incl pots & cowls)Weslo
Close doorsWeslo
Clothes polesWeslo
Communal areas to flatsWeslo
Damp-proof courseWeslo
Divisional fences (between tenants)*
Door bell*
Doors  internal/externalWeslo
Door locks (external)WesloWhere tenant has lost or broken key
Door numeralsWeslo
Down pipe (soil/rain water)Weslo
Drainage (incl blockages)Weslo
Driveways*Where it forms part of pedestrian access to house
Drying areasWeslo
Electric heatingWeslo
Electric plugs*
Electric wiring (incl sockets & switches)Weslo
Entry systemsWeslo
Estate footpaths, walls and fencesWeslo
Fascia boards, soffit boards etcWeslo
Fire grates and surroundsWeslo
Fires, gas or electricWeslo
Floor tiles, standard floor finishWeslo
Fuse box, fuses/MCBWeslo
Fuses (main) ELCBWeslo
Fuse on plug*
Gas central heating (incl water pipes, radiators, timers, thermostats, pumps, etc)WesloUnauthorised installations or those not adopted by Weslo for maintenance
Gas firesWesloUnauthorised installations or those not adopted by Weslo for maintenance
Gas water heaterWesloUnauthorised installations or those not adopted by Weslo for maintenance
Gas pipingWeslo
GaragesWesloTimber garages erected by tenant or unauthorised installations
Garden huts*
GatesWesloWhere not provided by Weslo
Glazing (external)Weslo
Glazing (internal)*
Handrail (external & internal)Weslo
Immersion heaterWeslo
Keys (replacement)*
Kitchen fittings and worktopsWeslo
Light holders (incl pendants & ceiling roses)Weslo
Light bulbs*
Lock-ups (provided by Weslo)Weslo
Loft Hatch (common stair)Weslo
Loft Hatch (within house)Weslo
OutbuildingsWhere provided by Weslo
Painting (external)Weslo
Painting (internal)*
Parking areas (communal)Weslo
Path giving main access to house but only to avoid a hazardWeslo
Path to garden but only to avoid hazardWeslo
Plaster (plasterboard)Weslo
Play equipment (play areas)Weslo
Plugs/chains for sinks/whb/bathWeslo
PorchWesloUnauthorised structures
Retaining walls in garden (provided by Weslo)Weslo
Roof (incl tiles)Weslo
Roof light (skylights)Weslo
Ropes (for pulleys, rotary driers or poles)*
Rotary drierWesloWhere portable
Shower unit*Where provided by Weslo
Sink base unitWeslo
Sink unit topWeslo
Smoke detectors :

Mains powered

Battery powered





Testing and cleaning

Battery replacement

Soft furnishings (where provided by Weslo)Weslo
Stairs (common access)Weslo
Stairs (internal)Weslo
Stair lightingWeslo
TV aerials*Where provided by Weslo
TV aerial socketsWeslo
VentilatorsWesloUnauthorised installations
Verandah (balcony)Weslo
Wash hand basinWeslo
Washer on tapsWeslo
Water heatingWesloUnauthorised installations
Water supply (incl cold & hot water storage tanks and pipes)Weslo
WC bowlWeslo
WC cisternWeslo
Window frameWeslo
Window fittings (incl catches)Weslo
Window sillWeslo

Rechargeable Repairs

Weslo has the ability to recharge tenants for the cost of a repair where the Tenancy Agreement identifies that a repair is the tenants responsibility. This includes repairs which are attributed to negligence, wilful damage or accidental damage by the tenant, a member of their household or a visitor to the home.

Examples of the type of repairs that tenants may be recharged for are as follows:

  • Lost keys
  • Broken glass
  • Electrical faults caused by domestic appliances

Tenants may also be charged for abortive calls / visits by maintenance staff if they have failed to give Weslo adequate notice that they will not be available for an appointment.

Gas Annual Visit

Weslo take their commitment to gas safety very seriously to ensure that tenants, their family, neighbours, and the general public’s health and safety are not placed at risk.

Report a Repair

We will:

  • Meet our statutory obligations
  • Take all reasonable steps to ensure that the annual gas safety check is carried out within 12 months of being installed, or at intervals of not more than 12 months since the last safety check
  • Make a reasonable amount of attempts to gain access to a tenants home for the purpose of carrying out the annual gas safety check
  • Exercise our right under the terms of the tenancy agreement to gain access through forcible entry where necessary, and in accordance with our company procedures
  • Leave tenants properties secure after a forced entry
  • Correspond with tenants during, and following the above process.

Weslo carry out a rolling annual Landscape Maintenance Programme.


Full details can be found by clicking here

Were staff professional, polite and courteous at all times?
Was the repair carried out to a good standard?
Do you think the timescale to attend and complete the repair was reasonable?
Overall, are you satisfied with our repairs service?