Significant Performance Failures
An updated factsheet about Significant Performance Failures (SPFs) has been issued by the Scottish Housing Regulator.
The factsheet explains how tenants can identify and report an SPF to the Regulator. It also includes a step by step guide on what the Regulator will do when tenants report an SPF to it.
SPFs are a way for tenants to raise serious concerns when their landlord’s action, or failure to take action, puts tenants’ interests at risk. An SPF significantly affects a number of the landlord’s tenants. An SPF is not an individual tenant complaint about services.
An SPF could happen where a landlord fails to carry out health and safety requirements, such as annual gas safety checks, or does not maintain tenants’ homes or carry out repairs in line with its legislative duties and published policies.
For more information see link below