Working with You

Weslo is committed to engaging with all the communities in which it operates. We strive to provide the highest levels of service delivery and as such are committed to achieving the highest level of customer care, tenant participation and provision of support for those who need it most.

Working With You

This section of the site tell you how we can work together to achieve these goals.

Getting ready for Universal Credit

The following links will help you prepare for the change:

Find out more about Universal Credit from and in the ‘An Introduction to Universal Credit’ leaflet. Universal Credit This new benefit will replace a wide range of benefits. Universal Credit will be paid monthly in arrears to one person in the household. If you don’t have a bank account we recommend that you visit a bank to set one up to help pay your rent and other outgoings. The new benefit replaces the following 6 existing benefits with a single monthly payment for single people who are out of work or on a low income and making a new claim.

  • Income Support
  • income based Jobseeker’s Allowance
  • Housing Benefit
  • income related Employment and Support Allowance
  • Working Tax Credit
  • Child Tax Credit

Universal Credit aims to:

  • improve claimants’ incentive to work
  • make it easier for them to move in and out of work
  • be easier to understand than the existing Benefits system
  • reduce poverty among people on low incomes
  • process changes of circumstance in real time and reduce error
  • be more cost effective to operate

For further information about eligibility please contact the Universal Credit helpline on:

  • telephone: 0345 600 0723
  • textphone: 0345 600 0743

How to apply for Universal Credit

Please ensure you have the following information to hand as you will be unable to save and return to your application later:

  • your National Insurance number
  • details of the bank, building society or Post Office account you want Universal Credit paid into (account number and sort code)
  • your rent agreement (if you have one)
  • details of your savings or other capital
  • details of any income that’s not from work (eg from an insurance plan)
  • details of any other benefits you’re getting.

Complete an online application form.

How will Universal Credit be paid?

Universal Credit will be paid one month in arrears into a valid bank, building society, post office or credit union account. You would have to pay bills, expenses and rent (if it included it) out of your Universal Credit monthly payment. So before claiming Universal Credit, think about how you’ll plan your budget around it. The Money Advice Service website has advice about how to budget for a monthly payment. ( It also has an online budget planning tool ( you can use to manage your money.

Universal Credit Housing Element: how to pay your rent

If you are a Weslo tenant and qualify for Universal Credit, the amount of money you receive monthly from the DWP will include a Housing Element, which must be used to pay your rent to us. Important note: If you have never paid rent before, for example because you were on maximum 100% benefit, you will now need to pay your rent from the Universal Credit you receive. In certain situations the Housing Element may be less than your actual rent charge and you may need to pay the difference in your rent. Paying the rent would need to be your top priority each month. Find out about managing your rent payments on Universal Credit. If you need to supply the DWP with proof of your circumstances such as income, capital or rental agreement you must post these to: Freepost RTEH – LGUJ- SZLG Universal Credit Post Handling Site B Wolverhampton WV99 1AJ

Money Advice

Please click below for more information on Money Advice and Budgeting Money Advice Service

Contents Insurance

Weslo Housing Management can help our tenants obtain home contents insurance easily and at a price that is affordable.  While many people often hope that nothing will happen to their belongings, sometimes things can go wrong unexpectedly. With a special scheme arranged and administered by Thistle Tenant Risks, Weslo Housing Management tenants can protect their belongings and gain peace of mind knowing if the unexpected happens they have cover.

Thistle Tenants - Scotland

Click on the Thistle Tenant Risks logo to find out more Information is also available direct from our office Contact: Lesley Orr on 01506 639117 or Email

The new EU General Data Protection Regulation (GDPR) came into force on 25 May 2018 and impacts every organisation which holds or processes personal data. Weslo follow the principles to ensure  all information is:

  • used fairly and lawfully
  • used for limited, specifically stated purposes
  • used in a way that is adequate, relevant and not excessive
  • accurate
  • kept for no longer than is absolutely necessary
  • handled according to people’s data protection rights
  • kept safe and secure
  • not transferred outside the European Economic Area without adequate protection

Should you wish to request information from ourselves, or would like further information on data protection, and your rights, then please click and download the appropriate document from the undernoted links:

Subject Access Request Form

Privacy Statement

GDPR Fair Processing Notice

For the latest information and guidance on how we are working during the COVID-19 outbreak, please click here: Read More