Tenant Care and Accessibility

Care, Support and Accessibility

Weslo aims to build and deliver services, facilities and resources that are relevant and of use to every individual in the communities in which we work. We hope to understand better who our customers are so that we are able to provide them with clear, meaningful information about Weslo in ways that are accessible and meet the diverse needs of the community.


Weslo will produce any information on request in Braille, Audio Tape, Large Print and Community Languages. To find out more, telephone Weslo on 01506 634060.

We also help to promote independent living and provide a comfortable environment for all our tenants through the provision of medical adaptations. Everyone is eligible to be considered for an adaptation to their home after a referral is made by an Occupational Therapist. Adaptations can vary from installing lever taps for someone with arthritis to a major adaptation such as the conversion of a property to suit a wheelchair user.

If you think that you may need an adaptation please contact your Council Social Work Department or speak to your Housing Officer for further advice.


This page gives you information about Browsealoud, including how to download the free software:

  • Introduction to Browsealoud
  • Why we have speech-enabled our website
  • How Browsealoud works
  • Customising Browsealoud
  • Downloading Browsealoud
  • Support for Browsealoud



Our website is now speech-enabled using the software called Browsealoud. It is free to download and install Browsealoud onto your computer.

When you have installed the software, you will be able to have this site and other Browsealoud-enabled sites read aloud to you.

Why we have speech-enabled our website

We have speech-enabled our website to ensure that it is accessible to as many people as possible.

Browsealoud makes websites more accessible to people who find it difficult to read text on websites or who prefer to listen to web content.

You can also convert text on Browsealoud-enabled websites to MP3 files. This means you can listen to the content of web pages whenever and wherever it suits you.

How Browsealoud works

Browsealoud works by installing software onto your computer. It is free for you to download and use Browsealoud, it is paid for by us and other organisations and companies that have Browsealoud-enabled their websites.

Browsealoud works on PCs and on Macs. It is updated with a new list of enabled websites each time you connect to the Internet.

Once the software is installed, you will see a circular icon in your system tray, at the bottom right of your screen. When the icon displays a tick, it means the site you are accessing is speech enabled.

Roll the cursor over the site content and the text will be highlighted and read aloud to you. Press your Ctrl key to start or stop Browsealoud reading. You can also access dictionary definitions when highlighting individual words.

You can find out more, and take an online video tour of Browsealoud from Browsealoud’s support page.

Customising Browsealoud

You can choose whether the voice that reads text to you is male or female. You can also choose how quickly or slowly or how high or low a pitch or volume Browsealoud uses.

Translation of the text is also available in several languages.

You can find out more about customising Browsealoud by visiting Browsealoud’s video tour page

Downloading Browsealoud

You can download Browsealoud from Browsealoud’s download page.   Browsealoud

You will find a list of Browsealoud-enabled websites on the Browsealoud website.

Support for Browsealoud

If you experience any problems using Browsealoud, visit Browsealoud’s support page. You can contact Browsealoud through the contact details below, which include a UK Freephone number:

Texthelp Systems Ltd
Enkalon Industrial Estate
25 Randalstown Road
County Antrim
Northern Ireland
BT41 4LJ

Phone +44 (0)28 9442 8105
UK Freephone 0800 328 7910
Fax +44 (0)28 9442 8574
Support email support@browsealoud.com
Information email info@browsealoud.com.

For the latest information and guidance on how we are working during the COVID-19 outbreak, please click here: Read More